More than patient satisfaction, earn patient appreciation.
How to earn patient appreciation?
Make it easy for them to engage you — day or night, by their preferred means of communication — to answer questions or allay their anxieties.
Give them the means to reach out on the device of their choice, respond with a prompt answer or word of encouragement, and you’ll start to tap into the magic of best-in-class patient engagement: stronger compliance, higher satisfaction, reduced office workload, a better patient experience, and more revenue to show for it.
Why MacawHealth?
We’re surely not the market’s only “patient engagement expert.” So why turn to us? Because we’re its only authentic expert, and for good reason:
No one else has our experience initiating consumer communications; the daily, bi-directional, fluid conversations that shape behavior and influence outcomes of all kinds.
In focusing typically on the most vulnerable patients, many patient-engagement firms ignore the central fact that all people form habits in much the same way: in response to something of value. Simply put, you’ve got to give in order to get: a word of encouragement, show of empathy, or proverbial pat on the back. Do this, and compliance will rise. So will patient satisfaction.
At MacawHealth, we don’t just know how this works; we pioneered the solutions that make it work. Solutions we’d be proud to show you!
Create the
patient-engagement strategy you deserve!
Too many apps, portals, and means of contacting patients creates confusion and delay that jeopardizes outcomes on all fronts: clinical, administrative, and commercial. Contact us for a strategic look at how to integrate the disparate elements of your patient-communications ecosystem to create the kind of patient-engagement strategy to which you have long aspired.
